Application Support & Beyond: Mastering Production Support

What You’ll Learn

• The Essential Skills: Master the skills required for application and production support.
• Real-World Problem Solving: Learn to troubleshoot and resolve issues in live IT environments.
• Career-Ready: Prepare for a variety of job roles in the IT industry.
• Tools and Technologies: Get hands-on experience with key support tools.

Prerequisite

No prior experience is necessary, but a basic understanding of IT concepts is beneficial.

Course Description

Application and Production Support is the backbone of IT. In this course, we’ll take you on a journey through the intricacies of support, equipping you with the skills needed to ensure that IT systems run seamlessly. Whether it’s troubleshooting, maintaining, or optimizing, this course covers it all.

Jobs and Use Cases

Upon completing this course, you’ll be ready for various IT roles, including:

• Production Support Analyst: Ensure the continuous operation of critical systems and applications.
• IT Helpdesk Support: Provide solutions to end-users and maintain IT infrastructure.
• Technical Support Specialist: Troubleshoot and resolve technical issues for clients.
• System Administrator: Manage and optimize IT systems for performance and reliability.

Tools and Technologies Covered

• Incident management tools (e.g., ServiceNow, Jira)
• Log analysis tools
• Performance monitoring tools
• Command-line tools for troubleshooting
• Remote desktop and support tools